Royal Mail Scam

Published: 23 November 2020

This scam often circulates at Christmas as we may be expecting parcels and deliveries.

Royal Mail provides this advice - How to spot a fake email: Check at the top.
Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”. They may use a forged email address in the “from” field like "delivery@royalmail.com”. They may even use the Royal Mail logo. None of this guarantees the email has come from us.

The sender, subject and content may change slightly but often they:

• state there is a parcel waiting to be collected
• ask for payment before an item can be released for delivery
• prompts you to open a link or document
• asks you to send a text message or call a phone premium rate phone number

Protect your information

• Never send sensitive, personal information, security details or credit card numbers by email
• Never click on a link in an email if you are unsure about it, especially if it asks for personal financial information, this might attempt to install malware on to your computer
• Make sure you have a spam filter on your email account